Tuesday, October 28, 2008

NCR to locate Center of Excellence in Georgia

Fortune 500 company will expand within existing Peachtree City, Duluth facilities

Governor Sonny Perdue and NCR Corporation Senior Vice President Christine Wallace announced today that NCR, a Fortune 500 technology company, will establish a global Center of Excellence in Georgia, co-locating several key components of its Worldwide Customer Service operations and creating 916 new jobs in the next 26 months. In conjunction with this expanded service presence, the headquarters for NCR’s Worldwide Customer Services business will also be located in Georgia.

“We welcome NCR’s Center of Excellence to Georgia,” said Governor Perdue. “Georgia’s workforce is widely known for being highly skilled and able to provide quality customer service, which are both qualities that we are proud to contribute to NCR’s continued success.”

NCR – the world’s leading provider of ATMs, retail self-checkout and other innovative assisted- and self-service solutions – will make a $15 million capital investment and expand the number of personnel in its existing facilities in both Peachtree City and Duluth, creating new jobs in each community. The company will co-locate an NCR Learning Center and its Customer Care Center hub for the Americas region with the company’s existing Global Service Materials operation in Peachtree City.

The 360,000-square-foot facility in Peachtree City will be extensively remodeled to create a world-class service support environment and training facility. The Peachtree City and Duluth facilities will house interrelated functions that support service delivery to NCR’s customers throughout the U.S. and Canada, and coordinate with NCR service centers in other regions to support customers on a global basis. Co-locating these functions in the greater Atlanta area will create a collaborative community of service professionals that can more easily share service knowledge and best practices. The Peachtree City facility will also enable visitors to observe NCR’s end-to-end service delivery process within a single location.

“The creation of this Center of Excellence underscores NCR’s commitment to its growing Worldwide Customer Services business and to exceeding our customers’ expectations of NCR as a dependable technology partner,” said Wallace. “Georgia’s thriving business environment and large, multilingual workforce will enhance NCR’s ability to provide cost-effective service delivery and the world’s highest levels of customer satisfaction and solution availability.”

“We thank this Fortune 500 Company for their investment in our community,” said Peachtree City Mayor Harold Logsdon. “Peachtree City’s slogan is ‘Plan to Stay’ and we are thrilled to know that NCR has chosen to do just that by announcing their decision to expand their operations here. In choosing Peachtree City for their Customer Services Center of Excellence, NCR is demonstrating that Peachtree City is the preeminent location for world class industry to locate and grow, and that they value our unique location and quality of life.”

“I’m proud that Gwinnett County Economic Development and Partnership Gwinnett have once again been able to attract this kind of high quality project to our county, our state, and our region. This is a tremendous accomplishment for all of us,” said Charles Bannister, chairman of the Gwinnett County Commission.
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